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SupraTix Support

Get expert advice and support to help you achieve your goals. SupraTix Support provides experts, technologies and programs to help you achieve your goals.

Customer service - 100 %-ig customer-oriented

SupraTix Support carries SupraTix's tradition of 100 % customer focus into the world of B2B technology. Our focus is on helping you achieve your goals to help your business succeed. At SupraTix, support goes far beyond quick fixes and simply resolving issues. SupraTix Support offers a portfolio of tools and technologies, experts and programs to help you proactively help you optimize performance, reduce costs, and innovate quickly. We save your team time by accelerating your move to the Smart Environment, so you can focus on your Core business.

LightBasicPremiumBusiness
Help Center and Community24x7 access to customer service, documentation, white papers and support forums24x7 access to customer service, documentation, white papers and support forums24x7 access to customer service, documentation, white papers and support forums24x7 access to customer service, documentation, white papers and support forums
Technical supportBusiness Hours* Access SupraTix Support Associates by EmailBusiness Hours* Access SupraTix Support Associates via email, chat and phone24x7 access to SupraTix Support Associates by email, chat and phone
Who can open casesOne primary contact part/Unlimited casesOne primary contact part/Unlimited casesUnlimited contacts/ Unlimited cases
Operational supportOperational reviews, recommendations and reporting
Account management supportAssigned Support Concierge
Severity/Reaction Times*General instructions: < 36 hours System impaired: < 24 hoursGeneral instruction: < 24 hours System impaired: < 12 hoursGeneral instruction: < 24 hours System impaired: < 12 hours Productive system impaired: < 4 hours
Support for third-party softwareInteroperability and Configuration and Troubleshooting GuideInteroperability and Configuration and Troubleshooting Guide
TrainingAccess to online materialAccess to online material and individual HowTo videos.
PricesincludedMindestens 49 €/Monat**
– oder –
3 % der monatlichen SupraTix-Funktion-Lizenzkosten und Reseller Umsatz (SAAS und Funktion-Modul)
Mindestens 100 €/Monat**
– oder –
10 % der monatlichen SupraTix-Funktion-Lizenzkosten und Reseller Umsatz (SAAS und Funktion-Modul) für die ersten 0 - 10 000 €
6 % der monatlichen SupraTix-Funktion-Lizenzkosten und Reseller Umsatz (SAAS und Funktion-Modul) für 10 000 – 250 000 €
3 % der monatlichen SupraTix-Funktion-Lizenzkosten und Reseller Umsatz (SAAS und Funktion-Modul) ab 250 000 €
Mindestens 15 000 €
– oder –
10 % der monatlichen SupraTix-Funktion-Lizenzkosten und Reseller Umsatz (SAAS und Funktion-Modul) für die ersten 0 - 150 000 €
6 % der monatlichen SupraTix-Funktion-Lizenzkosten und Reseller Umsatz (SAAS und Funktion-Modul) für 150 000 - 1 Mio. €
3 % der monatlichen SupraTix-Funktion-Lizenzkosten und Reseller Umsatz (SAAS und Funktion-Modul) ab 1 Mio. €
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* Business hours: 09:30 Uhr (UTC+2) bis 12:00 Uhr (UTC+2) und 13:30 Uhr (UTC+2) bis 17:00 Uhr (UTC+2); ** For monthly billing